Privacy Policy

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide to us when you:

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system, device type
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See Section 6 for details

1.3 Information from Third Parties

We may receive information about you from:

• Payment Processors: Transaction confirmation and payment status from Paystack
• Social Media: If you interact with us on social media platforms
• Public Sources: Publicly available information for verification purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide Our Services

• Process and acknowledge donations
• Issue tax receipts for eligible donations
• Process volunteer applications and coordinate volunteer activities
• Respond to your inquiries and provide customer support
• Send transactional emails (donation confirmations, receipts)

2.2 To Communicate With You

• Send updates about our programs, events, and impact
• Share success stories and testimonials
• Provide information about volunteer opportunities
• Send newsletters (with your consent)
• Notify you of changes to our policies or services

2.3 To Improve Our Services

• Analyze website usage and user behavior
• Identify and fix technical issues
• Enhance user experience and website functionality
• Develop new programs and services
• Conduct research and analysis

2.4 For Legal and Security Purposes

• Comply with legal obligations and regulations
• Prevent fraud and unauthorized transactions
• Protect our rights, property, and safety
• Enforce our Terms of Service
• Respond to legal requests and court orders

2.5 With Your Consent

• For any other purpose disclosed to you at the time of collection
• For purposes you have specifically consented to

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment Processing: Paystack (for secure donation processing)
• Email Services: Email service providers for sending communications
• Website Hosting: Hosting providers for website infrastructure
• Analytics: Analytics providers to understand website usage
• Data Storage: Cloud storage providers for secure data storage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Law enforcement inquiries
• Protection of our legal rights
• Prevention of fraud or illegal activities

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

3.5 Aggregated or De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, or other purposes.

4. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

4.1 Security Measures

• Encryption: All sensitive data is encrypted in transit using SSL/TLS
• Secure Payment Processing: Payment information is processed through PCI-DSS compliant Paystack
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Security Audits: Periodic review of security practices and systems
• Secure Servers: Data stored on secure servers with firewall protection
• Employee Training: Staff trained on data protection and privacy practices

4.2 Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Donation records are retained for tax and accounting purposes as required by law (typically 7 years).

4.3 Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format

5.2 Correction

• Request correction of inaccurate or incomplete information
• Update your contact information and preferences

5.3 Deletion

• Request deletion of your personal information (subject to legal retention requirements)
• We will delete or anonymize your data unless we have a legal obligation to retain it

5.4 Opt-Out of Communications

• Unsubscribe from marketing emails using the link in any email
• Contact us to opt-out of other communications
• Note: You cannot opt-out of transactional emails (donation receipts, etc.)

5.5 Object to Processing

• Object to certain types of data processing
• Withdraw consent for processing based on consent

5.6 Lodge a Complaint

• File a complaint with the relevant data protection authority
• Contact us first to resolve any concerns

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and understand how our website is used.

6.2 Types of Cookies We Use

6.3 Managing Cookies

You can control cookies through your browser settings:

• Block all cookies
• Accept only certain cookies
• Delete existing cookies
• Receive notifications when cookies are set

Note: Disabling cookies may affect website functionality.

7. Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

For users between 13 and 18, we recommend parental guidance when using our website or making donations.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Nigeria, including countries that may have different data protection laws.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Data processing agreements
• Compliance with applicable data protection laws

9. Third-Party Websites and Services

Our website may contain links to third-party websites, including:

• Social media platforms (Facebook, Twitter, Instagram)
• Payment processors (Paystack)
• Partner organizations

This Privacy Policy does not apply to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes in our practices
• Changes in applicable laws
• New features or services
• Feedback from users

When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Provide prominent notice on our website
• Send email notification to registered users (for significant changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.